Refund & returns policy

Returns

We accept returns within 7 days from the date you receive your order. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, with all accessories, seals, and documentation where applicable.

Refunds

Once we receive your return and inspect the item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment (including PayHere card payments or other methods used at checkout). Please note that the refund amount will exclude any shipping charges incurred during the initial purchase, unless the return is due to our error.

For Cash on Delivery orders, approved refunds may be issued via bank transfer or another method we confirm with you in writing.

Exchanges

If you would like to exchange your item for a different colour, storage option, or model, please contact our customer support team within 7 days of receiving your order. We will provide further instructions on how to proceed. Exchanges depend on stock availability.

Non-returnable items

Certain items are non-returnable and non-refundable, except where they arrive damaged or defective. These include:

• Gift cards
• Downloadable software or digital licences
• Personalised or custom-made items
• Opened SIM packs and certain hygiene-sensitive accessories
• Devices that have been activated, rooted, or show clear signs of use beyond inspection (these may be handled under warranty instead)

Damaged or defective items

In the unfortunate event that your item arrives damaged or defective, please contact us immediately with your order ID and photos of the packaging and product. We will arrange for a replacement or issue a refund, depending on your preference and product availability.

Return shipping

You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (for example, wrong item shipped or defective product). In such cases, we will arrange collection or provide return shipping instructions at our cost.

Processing time

Refunds and exchanges will be processed within 7 business days after we receive and inspect your returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider (including card networks via PayHere).

Warranty vs return

After the initial return window, hardware issues are typically handled under the manufacturer or authorised service warranty. Keep your invoice and packaging for support.

How to start a return

Contact us via our contact page with your order ID, photos, and a short description. Our team is available Mon – Sun, 9:00 AM – 5:00 PM.