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Frequently asked questions

Quick answers for shopping phones and accessories with N2 Mobile. Still stuck? Visit Contact during Mon – Sun, 9:00 AM – 5:00 PM.

Are devices genuine?

Yes. N2 Mobile sells genuine phones, tablets, and accessories with manufacturer or authorised-channel warranty where applicable. Serials and packaging should match the listing description.

Do you deliver island-wide?

We deliver across Sri Lanka. Delivery timing depends on your district and stock location. See the Delivery page for typical windows and how to track your order.

What payment methods do you accept?

Cash on delivery is available on eligible orders. You can also pay online by card via PayHere at checkout. Shop gift cards from this store can be applied as well.

Can I change or cancel an order?

Contact us as soon as possible with your order ID. If the parcel has not left our fulfilment partner, we can usually amend the address or cancel. Once shipped, changes may not be possible.

How do warranties work?

Warranty terms follow the brand or authorised service network for that device. Keep your invoice and box. Accessories and promotional items may carry shorter coverage — check the product page.

What if an item arrives damaged?

Do not use the device. Photograph the packaging and product, then contact us within the returns window so we can arrange inspection, replacement, or refund per our Returns policy.